Troubleshooting

This chapter contains a set of Standard Operating Procedures (SOPs) designed to assist you in resolving any issues you may encounter while working with Clarity. The SOPs include instructions on which information and data to collect and sent to our Support team, enabling them to offer effective solutions to your problems.

If you do not find your answers here, use the www.dataapex.com website where the Support menu will navigate you to video tutorials, frequently asked questions (FAQ), and the Support request form. Alternatively, you can contact your distributor or the DataApex helpdesk via e-mail. Please note that we can request the collection of some configuration files. In case you have an e-mail client installed, you can collect these files using the Help - Send Report by E-mail menu in the main Clarity window.

Solutions to problems connected to particular hardware can be found in the corresponding manuals.

As the last option when troubleshooting complicated issues, DataApex may provide remote support via TeamViewer QuickSupport to registered customers (paid sevice). To use this option, the user must first contact DataApex Technical Support (support@dataapex.com). The TeamViewer QuickSupport application can be downloaded by clicking Help - TeamViewer QS in the main Clarity window. The application is ready to be used directly after downloading.