Missing HW key

Missing HW key error dialog

If you try to start Clarity without the key, an error message saying "Missing HW key" is displayed and Clarity will not start. The key must be plugged into a USB port and its driver must be properly installed. Under normal circumstances, USB drivers are automatically installed upon inserting the key into a USB port.

▌ Reason 1: Your HW key may not be connected correctly.

Solution:

Check if the key is properly inserted in the USB port. Check whether the USB port is working (e.g., try to connect a different device, etc.), check if the HW key diode is lighting steadily, if blinking or is dimmed try another USB port.

▌Reason 2: Your HW key may not be installed properly.

Solution:

In the Windows Control Panel - System and Security, select the System icon, access the Device Manager tab, and look for the Universal Serial Bus Controllers - Rockey4 item. In some cases, it can be found also directly in the root folder of the device manager. If it is not there, unplug and plug in the HW key again to the USB port.