How to create a dump (*.dmp) file from running Clarity

Sometimes if you encounter problems while working with Clarity, you may be asked by our Support team to provide a dump (*.dmp) file created from the problematic Clarity process. Specifically, this is useful when you are encountering freezes during Clarity operations.

Here is a simple guide on how to create such dump file:

  1. Run the 32-bit Task manager with the option Run as administrator (Clarity is a 32-bit process thus the 32-bit Task Manager must be used), it is located here: C:\Windows\SysWOW64\Taskmgr.exe.

  1. Locate the Clarity process, right click on it, and in context menu select Create memory dump file.
  2. Wait a moment.

  1. A dialog informing that the dump has being successfully created will pop up, including information on where it is located.
  2. Send this file to our support team either via email support@dataapex.com, or the Support Request form on our website.