Missing HW key

Missing HW key error dialog

If you try to start Clarity without the key, an error message saying "Missing HW key" is displayed and Clarity will not start. The key must be plugged into a USB port and its driver must be properly installed. Under normal circumstances, USB drivers are automatically installed upon inserting the key into a USB port.

▌ Reason 1: Your HW key may not be connected correctly.

Solution:

Check if the key is properly inserted in the USB port. Check whether the USB port is working (e.g., try to connect a different device, etc.), check if the HW key diode is lighting steadily, if blinking or is dimmed try another USB port.

If this does not help, continue to Missing HW key topic in the User Guide, where also more complex reasons for this issue are explained.