Clarity is unable to find HW key

Clarity is unable to find HW key

When Clarity has lost communication with the HW key, the "Clarity is unable to find HW key" error message is displayed. The user has 5 minutes to try to reestablish the communication between Clarity and the key. Once this time elapses, Clarity will automatically shut down.

Retry

Check for the HW key again and resume running Clarity in case it was detected.

Close

Close Clarity Chromatography Station.

There are two possible explanations for this error message:

▌Reason 1: The key was removed while Clarity was running.

Solution:

Plug the key in again. Click the Retry button to reestablish the communication.

▌Reason 2: The USB port which the key is plugged in entered the sleep mode.

Solution:

Go to Start - Control Panel - Hardware and Sound - Device Manager , locate Universal Serial Bus Controller. Right-click each USB Root Hub item and choose Properties. Click the Power Management tab and uncheck the box for "Allow the computer to turn off this device to save power".