General sales conditions

1. Price

Prices are invoiced according to a valid pricelist. Prices are EXW (Incoterms). Prices do not include customs fees and delivery charges.

2. Country of origin

All DataApex products are developed, manufactured, and shipped from the Czech Republic. The third-party products are marked.

3. Delivery term, transport

Products are shipped within five business days after product payment has been received. We most often use DHL as our forwarding agent.

4. Warranty, support

The warranty for all DataApex hardware is three years. The warranty includes replacing broken or inoperative parts but does not cover replacing parts damaged due to user negligence, misuse, or mishap. In cases where the equipment used is not manufactured by DataApex, the liability is limited to the warranty provided by that manufacturer and is not covered by DataApex. A software registration is required to receive technical support. Each new software license comes with free upgrades for a one-year period. Details are in The Upgrade and Support Policy (D172).

5. Software

Software is provided electronically or via USB media. Each USB installation media includes a printable version of software manuals (PDF format, English version). The manuals are also available online in the Downloads section at www.dataapex.com. Printed versions of relevant quick-start manuals are included if goods are shipped physically. Software is available in several languages, and the language is determined by the license purchased. Details are in the Upgrade and Support Policy (D172).

6. Software License

Each Chromatography Software requires a Hardware Protection Key (dongle) or A/D card for software versions <2.4. A loss of the Hardware key (or A/D card for version <2.4) is considered a loss of the license rights, and a new license has to be bought in such a case.

A part of a license is a User Code that defines a configuration of the Chromatography Software and is unique for each Hardware Protection Key. The Control module or Extension licenses are valid for all Instruments bought within one Chromatography Software license, and they are non-transferable to another Chromatography Software license. Chromatography software can be run only when a Hardware Protection Key is present.

7. Supplier's statement

Clarity Chromatography Software is exclusively developed by DataApex.

8. Payment term

Advanced payment is required for purchase. Standard payment is generally made by bank transfer, where all bank fees are paid by the purchaser. Every underpayment is considered a debt. Alternative payment methods must be approved in writing by DataApex. A penalty of 0.4% weekly interest will be charged to parties who are delinquent in paying an invoice.

9. Bank account information

Citibank Europe plc, Bucharova 2641/14, 158 02 Prague 5, Czech Republic

Swift code: CITICZPX

10. Company information

DataApex s.r.o.